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Open the Privacy Policy for Your Account

bpjs7777 Privacy Policy explains what we collect when you create an account, verify your phone, use the mobile lobby, or check DANA and QRIS wallet status.

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bpjs7777 Open the Privacy Policy for Your Account
REQUEST HELP

Reach Support About Your Privacy Request

A privacy question should not be mixed with a general account issue, so we keep a request path beside the account and cashier areas. Tell us whether you need access, correction, deletion, or an explanation of a wallet reference, and include the phone number connected to your account. We may ask for a verification step before discussing personal data. When a payment receipt or status check involves DANA, OVO, GoPay, or QRIS, send the reference shown in your account rather than another person’s details.

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Account privacy path

Open the support link from your signed-in account and choose the privacy subject. We use the phone verification step to confirm that the request concerns your account before sharing account records or changing contact details.

Wallet reference check

For DANA, OVO, GoPay, or QRIS questions, provide the receipt reference visible in your account. We use that reference to locate the relevant record without asking you to send a wallet password or unrelated personal content.

Status and access request

If you cannot reach the privacy form, use the support route beside the cashier path and state the request type. We can explain an access result, correct an account field, or tell you why local law affects the response.

DATA CONTROLS

Explore bpjs7777 Data Controls

Our Privacy Policy is tied to practical account controls rather than broad promises. We record the events needed to protect a phone-verified sign-in, connect a receipt to the right wallet rail, and…

Account data

We may collect your phone number, verification result, sign-in history, device signals, and account choices. These details help us recognise your session and respond to an account request; we do not use them as a reason to request unrelated contacts.

Cookies and browser use

Cookies and similar browser records can support sign-in continuity, security checks, and page preferences on your phone or desktop. You can review browser controls, although switching them off may affect the privacy form or require another account verification step.

Wallet records

When you use DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account, we keep relevant references and status events. We use them to match activity, investigate an error, and answer your receipt question without storing your wallet password.

Account security

Phone verification, sign-in records, device signals, and unusual-activity checks help us protect your account. If a security event affects your data, we may ask you to confirm account details before discussing it through the support route.

Retention choices

We keep personal records for the period needed for account operation, security checks, dispute handling, or a legal requirement. After that period, we remove or anonymise the record where applicable, subject to limits that depend on local law.

Changes and contact

You can request access, correction, or deletion through the privacy support path inside your account. Describe the record and the requested change; we may verify your phone first, then explain the result and any restriction where local law permits.

Browse Privacy Policy Questions

These Privacy Policy answers address the account and wallet questions we hear most often from people in Indonesia. They explain the practical steps for seeing data, changing an account field, understanding cookies, and contacting us from a phone or desktop browser. If your case involves a particular receipt or sign-in event, use the account privacy path so we can match the request to the correct record.

The bpjs7777 Privacy Policy covers data linked to your account, phone verification, browser session, device signals, support messages, and payment references. It also explains cookies, retention, security checks, and how to request access or correction when you use the Indonesia account path.

We may collect your phone number, verification result, sign-in events, device details, cookie choices, account settings, support messages, and payment references. The exact record depends on what you do, such as opening an account, checking QRIS status, or contacting support.

Use the privacy support path inside your signed-in account and ask for access to your personal data. Include the phone number connected to the account and describe the record you need. We may complete a phone verification step before sending account details.

You can ask us to correct an account field or delete eligible data through the same privacy path. State the exact change and why it is needed. We verify the request first, then explain what can be changed or retained where local law permits.

Yes. The Privacy Policy covers the DANA, OVO, GoPay, QRIS, bank transfer, or virtual account references connected to your account activity. We use those references to match receipts and status events, while wallet credentials remain outside the records we request from you.

On a mobile browser, cookies may support session continuity, security checks, and saved page choices. Browser settings can restrict them, but doing so may require another account check or affect the privacy request path. We do not treat cookies as permission to collect unrelated content.

Yes. Access, deletion, retention, and account eligibility depend on local law. Where local law permits, we explain the reason for a restriction and identify the record involved. Contact support through the account privacy path if you need a case-specific explanation.

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